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Opinion: The unspoken truth about managing geeks

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The stereotypes that lump IT professionals together are misguided. It's actually the conditions that surround the IT pros that are stereotypical, and the geeks are just reacting to those conditions the way they always react -- logically.

It's all about respect

Few people notice this, but for IT groups respect is the currency of the realm. Those whom they do not believe are worthy of their respect might instead be treated to professional courtesy, a friendly demeanor or the acceptance of authority. The amount of respect an IT pro pays someone is a measure of how tolerable that person is when it comes to getting things done, including the elegance and practicality of his solutions and suggestions. IT pros always and without fail, quietly self-organize around those who make the work easier, while shunning those who make the work harder, independent of the organizational chart.

This self-ordering behavior occurs naturally in the IT world because it is populated by people skilled in creative analysis and ordered reasoning.

While everyone would like to work for a nice person who is always right, IT pros will prefer a jerk who is always right over a nice person who is always wrong. Wrong creates unnecessary work, impossible situations and major failures. Wrong is evil, and it must be defeated. Capacity for technical reasoning trumps all other professional factors, period.

Foundational (bottom-up) respect is not only the largest single determining factor in the success of an IT team, but the most ignored. I believe you can predict success or failure of an IT group simply by assessing the amount of mutual respect within it.

https://web.archive.org/web/20100211135641/https://www.computerworld.com/s/article/print/9137708/Opinion_The_unspoken_truth_about_managing_geeks
February 1, 2021 at 11:03:50 AM EST *
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