In user experience design we’re familiar with user research techniques like workshops and interviews. We synthesise our research into user stories and process flows. We communicate our thinking and solutions to our teams with artefacts like personas and wireframes. But somewhere in all of this lies the real people for whom we’re designing. In order to make our product better, we must understand what’s going on in their worlds and how our product can make their lives better. And that’s where storyboards come in.