UX Reality Check: 14 Hard Truths About Users
- They’re Smarter Than You Think
- They Have Other Things To Do
- They Have a “Doing Mode”
- They “Satisfice”
- They Don’t Use Your Software The Way You Intended
- They Rely On Patterns
- They See What’s There
- They Lie
- They Don’t Know What’s Possible
- If You Improve Their Lives, They’ll Love You
- They Blame Themselves for Mistakes When It’s Your Fault
- Their User “Experience” Is Based On Far More Than Your Website
April 11, 2018 at 2:23:24 PM EDT
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