Design is more than problem solving | by Dennis Hambeukers | Design Leadership Notebook
Design is problem solving
In a previous essay, I visualized it like this:
By focussing on the thinking part of design, design could move into a broader problem solving space. Hence the statement that design is problem solving. It is. Design solves design problems.
Design is making the world more beautiful
Design is question finding
But design is even more than problem solving and making the world more beautiful.
Most people see design as just the second diamond: problem solving. Most clients approach a designer with a problem definition a.k.a. a design brief. They already know what the problem is and w(previous essay)ant a (team of) designer(s) to solve it for them. If that is actually the right problem, great. Experience tells us that that is not always the case. More often than not, new insights about the problem at hand arise during the solving of the problem. That is why designers often propose to go into the first diamond first to investigate the problem and possibly redefine the problem. This prevents them from designing a brilliant solution for the wrong problem. That can be very expensive. The goal of the first diamond is to make sure we are solving the right problem, find the right question. Most innovations and complex problems benefit hugely from going through the first diamond. In his recent Harvard Business Review article, Art Markman argues that the quality of our problem framing determines the success of your solution.